Our goal at "LIT" is that all of our customers are completely satisfied with the product that they have purchased. If for any reason, you are are unhappy with your purchase, please contact us at info@LITbklyn.co. We ask that the return shipping be paid for by the customer. 

If you have any issues with your order (not received, damaged, etc.), please contact us so that we may accommodate your needs! Customer satisfaction is our top priority. We will always try our hardest to resolve any issues that arise.

Damages: If you receive a damaged item, contact us immediately. We will happily replace any damaged items that are reported to us within 48 hours of order delivery.

Please keep in mind that the products you are buying are handmade in small batches and are 100% natural. They may have minor variations batch to batch (i.e. slight changes in color).

Please note that LIT BKLYN is not responsible for any additional shipping costs for returns or the like. We do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to LIT BKLYN.